What to Look For In a Water Damage Restoration Company

When it comes to choosing qualified water damage restoration help, it can be hard to decide what company will do the best job. It’s not always easy to make the right decision when you have an emergency flood situation and you are under water. In our view there are four basic factors to look for when choosing the right company and you have a water damage emergency.

4 basic things to look for when you are choosing a flood restoration company:

1.     Services Offered

The ideal company will offer a complete range of services designed to return your home to its pre-loss condition. This will include water extraction and drying, carpet cleaning and mold remediation, as well as any structural repair or restoration that may be required. Any subcontracted work should be performed according to strict industry standards

2.     Availability and Response

The ideal company should be available 24 hours a day, seven days a week. They will answer their own phones and be able to have a technician out to your home or business within about an hour, even if that hour is at 2AM on a Sunday. Water damage does not keep regular office hours, so why would you want to choose a water restoration provider that does?

3.     Trained Personnel and Experience with Insurance Companies

The ideal company will have a complete staff of trained professionals that know how to handle water damage and who are proficient on all the latest water damage restoration equipment and procedures. They will be able to do the work and communicate effectively with your insurance provider or claims adjuster to insure prompt, courteous service and timely completion of the work required.

4.     Industry Certification and Proper Affiliations

Make sure the company you choose has been certified by an industry leader, such as the Institute For Inspection, Cleaning, and Restoration Certification (IICRC) or the Restoration Industry Association (RIA). Of course there are more qualifications you should consider but if you get these right, you are on the best path to protect yourself and your family.

The institute for Inspection, Cleaning, and Restoration Certification (IICRC) was founded in 1972 to serve as an independent, Non-profit, certification body, establishing and promoting high standards, ethics, accepted procedures, as well as accountability for companies who wish to legitimately perform this sort of work. It current has 140 approved instructors, providing training and certification in every area of water damage restoration.

The Restoration Industry Association (RIA) is the older of the two entities, representing more than 20,000 cleaning and restoration professionals from over 1200 different firms. The RIA’s goal is to provide credibility, education, and business improvement events designed to maximize industry exposure and advance knowledge in the cleaning and restoration industry. Of course no certification is a guarantee of competent work, but it does guarantee that the company you have chosen has invested time, effort, and finances into the goal of having their personnel highly trained and properly equipped to work on your home.